Frequently asked questions

We source as much as possible locally — milk from Them, rhubarb from Samsø, honey from West Jutland. Short transport routes and a close relationship with our growers mean fresher ingredients and a smaller footprint.

All our sorbets are vegan and V-Label certified. They are made from fruit and water without any dairy — a lighter footprint and a natural choice for guests with different needs. Sorbets are vegan by nature, and ours are of course no exception.

No. We use no added flavourings or colouring. The flavour comes from the ingredient itself — it demands higher quality, but that is the whole point.

Because the product is genuine and made properly. We take an uncompromising approach to selecting our ingredients and handle them with great care and responsibility.

No. Kastbergs can only be enjoyed at fine hotels, restaurants, cafés and ice-cream shops. Our products are sold exclusively to foodservice through Denmark's leading food wholesalers

Wonderful. Read more about our scoop and soft-serve concept — or call us on 2980 5400, and we'll find the right solution for you.

It depends on who you are and who your customers are. A good 8-flavour suggestion could be: – Kastberg Salted Caramel – Kastberg Raspberry Sorbet – Kastberg Chocolate – Kastberg Strawberry Sorbet – Kastberg Banana Split Ice Cream – Kastberg Lemon/White Choc/Liquorice – Kastberg Vanilla – Kastberg Cookie Dough

There is a digital thermostat at the bottom on one side of the freezer, by the compressor. Adjust it until the freezer holds approx. -16 °C. The freezer comes preset to -16 °C.

There is a big difference between soft serve from one producer to the next, so it matters how the machine is set in terms of hardness, overrun and viscosity. We always recommend having it set up for our quality, so you serve a perfect product. We also always recommend Carpigiani.

Yes. We have several different signs in our signage package, which you can see on the Ishus concept page.